Refund Policy

This page outlines the refund rules for IBO Player PRO. Our goal is to ensure clarity regarding when refunds can be issued and how to request one.

1. When a Refund May Be Granted

• A refund is possible only if the IBO Player PRO activation cannot be completed after all troubleshooting steps have been attempted.
• Refunds are not issued for dissatisfaction with app features, content, or external technical problems unrelated to our activation system.

2. How to Request a Refund

• If your activation fails, contact our support team within 7 days from the initial activation attempt.
• After verification of the issue, approved refunds will be sent back to the original payment method within 10 business days.

3. Situations Not Covered

• No refunds will be issued if activation problems result from incorrect installation, unsupported devices, or unstable internet/network issues.
• Once the device has been successfully activated, the order is considered final — change of mind or personal preference is not refundable.

We encourage all users to try the free version of IBO Player PRO first to confirm compatibility with their device before activating the full version.